Friday, December 28, 2007

The Amazon Customer Service Phone Number

8.23.2007

Looking for the Amazon.com customer service phone number? Wait! Before you read any more, I wanted to let you know that I've been doing a little more trading with Amazon. My experiment buying an iPod from them last year went well, and I've ordered a few other things here and there. I have had some issues that I've had to deal with through customer service, and I feel like they've really made some significant improvements since I first posted their number back in 2002. Most importantly, they now post their number on their site. If you follow the "Contact us" links, you can get to this message:

If you have difficulty connecting to our Click to Call service, you can call our toll-free number for automated assistance, 1-866-216-1072. International customers can reach us at 1-206-266-2992.

So, why have you come here?

The numbers of letters and comments I get have dwindled lately, and maybe that means that there are fewer problems. But I still get thousands and thousands of visitors to this site each month looking for these numbers. Maybe the path to finding their number is too hard. Maybe the frustration when things go wrong is so overwhelming people don't want to spend the time to look. If you want to tell me why you're here, I'd be interested to know -- just click on the "Write" link on the left side of the page.

One quick thing: Remember that shopping locally is a great way to support your city, your neighbors, and your environment. I encourage all of you to consider shopping at your local bookstore; even though you might pay a few dollars more, you're making an important investment in your community. Happy shopping!

Now included by popular demand - The e-Bay, PayPal, Netflix and more phone numbers! These are some new phone numbers provided by visitors to this page.

This page was featured on NPR! Click here to listen to the story.

Good Morning, NY Times Readers! More than 23,000 people visited this page in December 2004 alone. The story in the Times generated more than 6,000 visits in one day. More than 5000 people were here in November, and more than 4500 in October. 'Tis the season to call Amazon customer service! (And if you haven't seen it yet, check out the article on Internet customer service in the 12/30/04 issue of the New York Times. You'll have to log in.)

Some other folks who have written about this site include U.S.News and World Report,
The Austin Chronicle, PC World
and Report on Record.

First, a note about calling Amazon.com customer service.

Remember when calling Amazon.com customer service that you've got something in common with the representative you'll talk to on the phone. You've both been put in a crappy situation by the management of Amazon.

Amazon's decision not to put their customer service on their "Help" or "Contact Us" pages means that after you experience a problem you end up searching for their number for an unreasonable amount of time. After you finally find it, you call the number and then are put on hold for quite a while as well. Chances are, you're frustrated, angry, and at the end of your rope by the time a customer service rep answers.

But that rep is also feeling the effects of Amazon's decision. The person on the phone isn't a member of management with decision-making power. They're somebody that needed a job, and they took this one. Amazon's decision to withhold the phone number from their customers means that everybody they talk to is like you: frustrated, angry, and at the end of their rope. It's got to make their job really hard. Wouldn't it suck to have to talk to people who are pissed off all day long for eight hours a day? I'd hate to come to work!

So, when you call, try to keep in mind that you and your customer service rep are in the same boat. You can bet that they're having a terrible day.

Also, especially if you are ordering books or CDs, remember that your local independent stores are likely to be able to order anything that you want if they don't already have it in stock; and chances are, their customer service will be a lot better. You may not get the deep discounts available at Amazon, but, as you've probably already learned if you're reading this, you get what you pay for.
Happy shopping!

The numbers!

US Customer Service
Phone toll-free in the US and Canada: (800) 201-7575 or (866) 216-1072

Phone from outside the US and Canada: (206) 346-2992 or (206)-266-2992
Another direct line: (206) 266-2335

E-mail: orders@amazon.com
(I think this will still work, but no guarantees)

E-mail address and the fax numbers seem to go on- and off-line with some regularity. Readers have also had luck with the following addresses:
resolution@amazon.com
charge-inquiries@amazon.com

jeff@amazon.com
(This last e-mail address sends back an note from Amazon that using it won't help you. There may be nobody reading the e-mail that comes to this address.)

Amazon's rebate center: 1-866-348-2492
Amazon Corporate Accounts:1-866-486-2360

Snail mail to customer service
Amazon.com, Inc.
Customer Service
PO Box 81226
Seattle, WA 98108-1226

Service for Amazon Sellers
877-251-0696
They also have special e-mail accounts for spoofing and abuse:

stop-spoofing@amazon.com

reports@amazon.com
(This information was provided by a reader! Thanks!)

Canadian Customer Service
Phone 9 a.m. to 10 p.m. Eastern time, 6 a.m. to 7 p.m. Pacific: (877)-586-3230

Corporate Offices, Seattle
(206) 622-2335
The fax number has changed. 206-266-1832 is no longer a fax number.

New! Fax for Amazon's legal Department: 206-266-7010

UK Customer Service
Phone: +44.208.636.9200
More UK numbers, from a reader:
Freephone (only from within the UK): 0800 279 6620
Phone (outside the UK): +44 20 8636 9451
Fax (free from within the UK): 0800 279 6630

Fax (outside the UK): +44 20 8636 9401
An Aussie who contacted me verified the number above but for Aussies you need to dial it this way: 0011 1 206 266-2992.

UK Snail Mail:
Amazon.co.uk Ltd
Patriot Court
1-9 The Grove
Slough
SL1 1QP

Amazon.com Headquarters
Address: 1200 12th Ave., Ste. 1200
Seattle, WA 98144
Phone: (206) 266-1000
Fax: (206) 622-2405

Info e-mail: in@amazon.com is no longer a working e-mail address.
(Amazon's CEO is Jeff Bezos, if you want a name to put on an e-mail or fax to this office.)

According to good sources, Amazon is no longer outsourcing much of its customer service work to iSky.


You asked for it! e-Bay and PayPal Phone Numbers and More!

e-Bay, Inc.

408-376-7400
Toll Free: 800-322-9266
And another one: 888-749-3229

PayPal
1-888-221-1161
or 402-935-2050

For PayPal in the UK: 0870 7307 191 (replace the first 0 by +44 if dialling from outside the UK)

PayPal (Europe) Ltd
Hotham House
1 Heron Square
Richmond Upon Thames
TW9 1EJ

Yahoo!
1-408-349-1572

Netflix

1-800-585-8131

And click here for a national consumer assistance directory!

More Press! This beauty appeared in the Aug. 18-24 issue of U.S. News & World Report. Sadly, I think this link is now dead. Perhaps I should put up a scan of this article.

This page got a little write-up in the Austin Chronicle in December 2002.

Found this little write-up on the web.

Why did I make this page?

Amazon.com made an unauthorized charge of more than $300 to my credit card, and because I couldn't find a phone number, I had no way deal with this problem that needed immediate attention. I finally did a search on Google and found somebody who has posted the Amazon.com customer service number to his website. He, too, was having a problem and couldn't find the number, so when he finally got it he provided it publicly for people like me. Now I'm following his lead.

I think it's completely lame for a company to pull this kind of crap -- hiding their phone number to avoid calls -- especially one that won't quit talking about what a high level of customer service they offer. It's a tactic designed to save money, but, personally, I'm willing to spend a little more to avoid the sort of situation I found myself in this weekend. And, while Amazon has had some rough times lately, they apparently chose to remove the number years ago when things were flush.

I also learned that if Amazon ships you something by mistake, their default reaction is to charge it to your credit card and force you to remain financially responsible for it until it's back in their warehouse. This is their position even if they completely agree that it's their mistake. If you argue and get mad with people on the phone, they'll eventually give you a more immediate refund. But I hate this "squeaky wheel" method of providing customer service. I don't want to feel like I have to be a bitch to get good service; that's just nasty and it makes me feel gross.

And why in the world should you have to spend any of your time and energy arguing with them when it's clearly their mistake? Unauthorized charges on credit cards are illegal, and Amazon should be taking every opportunity to keep unauthorized charges off their customers' cards, not make charging people illegally for Amazon's mistakes a part of their company's policy.

I encourage all of you to drop a line to Amazon and tell them what you think of these customer service policies, and to shop elsewhere until they quit talking about customer service and start providing it.

And, while you're at, if you have a web page and the room to do it, why not post their customer service numbers? The more of us who post it, the more people who will be able to find it.

The Apology

Over the course of dealing with Amazon, I received many apologies from customer service people, but none of them were adequate. Nobody was willing to admit that, really, Amazon had screwed up.

However, finally, somebody did. On September 29, 2002, I received this in response to a snail mail letter I sent to their corporate offices addressed to Jeff Bezos, the Amazon CEO.

Dear Ms. Hobbs,

Greetings from Amazon.com. I am writing in response to your letter of August 25th, received at our corporate offices and addressed to Mr. Jeff Bezos. I have been asked to reply as I am well-placed to make appropriate inquiries and to render assistance due. I welcome the chance to help as I may and please know that I am including Jeff in this correspondence.

I am truly sorry for your entirely understandable disappointment with the circumstances of your order of August 19th (#102-2271049-3523350), and especially that our Customer Service was not more easily reached and was not more helpful once you actually got through. We at Amazon.com pride ourselves on efficiently servicing our customers' orders and on swiftly resolving problems when they arise, and for our failing you on both counts, I can only offer my sincere apologies.

Reviewing your order I am troubled as it was a fairly severe technical issue which resulted in your being sent an extra graphics pad. The order clearly shows that you ordered two, but just as clearly shows that we charged you for three, which is what we sent. It is a bit of Monday-morning quarterbacking on my part given that the order has been complete for more than a month, but I am going to send it to the attention of our tech specialists in hopes that such errors can be prevented hence. I know it was inconvenient for you, and I am just glad it was not worse (What if it had been a debit card, for example?).

The phone numbers for Customer Service are at a few places on-site, but I agree that their presentation is inadequate. Again, I can only act retroactively, but I will share your feedback with the appropriate persons as indicative of a way in which we are letting our customers down. For future reference:

=======================================================
Customer Service is open 24 hours a day, 7 days a week
-------------------------------------------------------
U.S. and Canada: 1-800-201-7575
International: 1-206-266-2992
=======================================================

Lastly, I presume that the agents with whom you spoke did not realize that it truly was an error on our part which caused the problems. Still, ignorance is no excuse and I promise you that I will personally educate those persons on how the service they extended you was lacking. Once more, it is regrettably after the fact as re. your order, but I trust that your strong and legitimate remarks will be duly considered and I hope the feedback may catalyze improvements in the service we provide hence.

Your refund for the extra pad was paid at the end of last month, and I am glad that Customer Service extended at least the consideration of a $20.00 gift certificate. I would like to add a final refund for the shipping costs of the order, $18.89. Like the previous refund, we will repay this amount to the card charged and we will notify you once it posts back.

Ellen, you are a much valued customer of longstanding and I regret that for the events of this order, we did not treat you as such. I hope it will be otherwise in the future. Thanks for taking the time to write, please direct further questions or concerns to me at the address resolution@amazon.com, and thanks for using Amazon.com. All the best.

Regards,

John Clark
Executive Customer Relations
Amazon.com


Our Holiday Correspondence

This site went nuts during the Christmas holidays! So nuts, in fact, that I decided to send a note to my friends at Amazon.com:

From: Ellen Hobbs
Sent: Wednesday, December 11, 2002 6:15 PM

To: resolution@amazon.com
Subject: A holiday message about my Amazon.com web page

This message is for anyone who gets it there at Amazon, but especially for John Clark who sent me a note about the trouble I was having with Amazon.com and my credit card.

Thanks again for sending me the apology, the gift certificate, and making sure my problem was finally resolved. I do appreciate it. However, I have to say that I still have mixed feelings about the level of customer service I received from Amazon.com, and especially about the fact that Amazon has chosen not to publish its customer service phone number on its website or its packing slips and invoices. Thus, I decided to leave up the Amazon Phone Number web page I created for other folks who were having trouble, because, frankly, I would have had a much harder time getting my situation with Amazon resolved without the help of the guy who posted your number in his weblog.

I thought I'd let you know that in the first 10 days of December, according to my site statistics, more than 900 people have visited my Amazon page, and I assume most of them are looking for your number. Sixteen of the top twenty search strings that bring people to my site are some derivation of "Amazon's Customer Service Phone Number." I've also gotten a number of letters from people who have visited the page; those responses are now posted on the page.

You can visit the page at http://clicheideas.com/amazon.htm.

Just so you know, I'm not sending this note to be antagonistic; I'm actually hoping you find it useful. While I feel it's pretty important to make sure I do the majority of my book and music shopping at the local independents in Austin -- I want to do what I can to make sure my city doesn't become a homogenous part of a corporate community rather than a unique place to live and shop -- I'm also a fan of internet shopping, of Amazon, and of the services you provide. It's been disappointing this holiday to feel like I have to limit my Amazon shopping, but I have, because I want to make sure that I, as a consumer, am doing whatever I can to convince the vendors who sell to me that they're going to have to do things right to keep me as a customer.

At this point, when I am confronted with bad customer service, I don't try to get around it and go on with my business; I take my money and go elsewhere. And sometimes I kick up quite a fuss, too. That's because I feel we're having a customer service crisis ' businesses seem to think they don't have to provide customer service if they sell things as cheaply as possible. I hope that this changes soon. For my part, I have tried to do most of my Christmas shopping with retailers who may charge me slightly more than, say, Wal-Mart, but who also provide a level of service that goes beyond the minimal that seems to have become the norm.

As I said, I hope you find the information I've provided to you useful, and that you will consider changing your policy of hiding your customer service number from your customers.

Happy holidays!


I got a response pretty quickly:

From: resolution@amazon.com
Sent: Tuesday, December 17, 2002 8:06 AM
To: Ellen Hobbs
Cc: orders@amazon.com

Subject: Your Amazon.com Feedback

Dear Ms. Hobbs,

Greetings from Amazon.com and thanks for writing back. I have been
aware of your webpage since October and am glad that it is effective
to its ends. I will pass your comments on the posting of the phone
number and your page's URL to the relevant persons for due
consideration. I cannot promise that the policy will change soon (if
ever), but certainly we value your feedback and the change, if it is
to come, will be exactly for remarks like yours. Thanks for your
patient understanding, good luck with your website, and all the best
for the rest of the year and into the new!

Regards,

John Clark
Executive Customer Relations
Amazon.com


42 Responses to “The Amazon.com Customer Service Phone Number”


  1. 1 Ellen December 6, 2007 at 10:39 pm

    Looks like one user is finding that the e-mail addresses are no longer valid:

    I just e-mailed:

    orders@amazon.com

    resolution@amazon.com

    charge-inquiries@amazon.com

    And got back “thanks but this address is no longer valid; please use the
    links below to get to a help desk.””

  2. 2 Ellen December 6, 2007 at 10:41 pm

    More numbers from another visitor:

    Hi - I have a couple of more numbers you can add to your amazon.com phone
    number page:

    866-226-2966 seller central help (I believe silver level)

    ——————–

    800-648-3915 seller central help (I believe gold level)

  3. 3 Ellen December 6, 2007 at 10:43 pm

    Additional paypal numbers from a user:

    Two more numbers for PayPal from http://www.paypalwarning.com/paypal_phone_number:
    (402) 935-7733 and 877 672-9725.

  4. 4 Lisa December 7, 2007 at 12:28 am

    My frustration was that each time I got to the contact us section, some huge error occurred and the browser would shut down. I did finally call the number on your site (Thank You!), but they couldn’t help me, and I discovered that the customer service has apparently been outsourced to the Phillipines. Interesting, hmmm?

  5. 5 fbcp December 7, 2007 at 5:06 am

    I think you did good here. Perhaps I can link you my newest post on the blog where I talk about Disney Land purchase tickets. I have had terrible time getting to purchase their ticket on line. They too have no 1-800 number listed and the one they do list they put me on hold and still I have gotten no result. Maybe you can dig out a Disney 1-800 if they have one / or perhaps they are very thrifty and want everybody to pay for the phone call. Here is the link: http://fbcp.wordpress.com/2007/12/07/magical-land-disney/

  6. 6 Irving December 7, 2007 at 8:57 pm

    Thanks for all the hard work and phone numbers :) Automated answering systems may save money, but they are really hurting American businesses in the long run. When was the last time you got a human being on the phone who really knew how to help you, did so immediately, and thanked you for calling and your business. I haven’t in many years, and it sucks.

    I would hire and train workers just to answer complaints, and though it would cost a lot up front, it would generate so much good will and be such a news item that I would get millions of customers. When will business learn that the old Sears adage “the customer is always right” is the heart of business success and just plain old common sense.

  7. 7 Shauna December 7, 2007 at 9:27 pm

    Thanks for those phone numbers. I didn’t even know Amazon had a customer service line since I’ve never had to call them. Although I have had really good service when I’ve called PayPal once before. There was a very short wait time and they were able to halp me with what I needed. At any rate, thanks for the good info.

  8. 8 Cheryl December 8, 2007 at 8:09 pm

    WOW… I got to this site trying to find the phone number for customer service. THANK YOU to the makers and responders of THIS SITE!
    I have been a seller for years on Amazon and really have not had too many issues. As a buyer… it is a disaster. I just spent over an hour trying to clarify a simple order. I added items (4) into my shopping cart to qualify for the free shipping from Amazon, including what I thought was two 2008 calendars. The summary was there and everything looked great - I hit SEND ORDER… and Disaster. The confirmation I received had ordered a 2004 calendar for 11.99… now tell me.. who orders a 2004 calendar for $12 that is 4 years old… a calendar?????? In addition I had chosen a shipping method to be sure I got the items in plenty of time for Christmas. Once I sent the order a verification was sent in an email (and posted in my account on line) that says the order will arive after Dec 25th (January 2008). I therefore immediately tried to go back to the order with no avail. Then tried to call… right… NO NUMBER ANYWHERE on invoice, email, website…. NO WHERE. So 5 years after your original post (2002)… still no phone number accessible. I then spend another 45 minutes on the phone with Jack… (a man that struggled with English). He said he would remove the 2004 calendar. In addition one of the books I had ordered did not show up in my verification of order so he ordered the book. He was unable to give me any totals for my order. From there I was sent to Sellers service to answer a question about a discount where I was sent back to Order service to yet further clarify the order. Now KYE answers and tries to do everything that Jack already said he did. YIKES….

    I spend another 30 minutes with KYE clarifying yet again the order. You see.. Jack ordered the wrong book when he was correcting my first order. Further he never removed the 2004 calendar. In fact, KYE tells me that the 2004 calendar is a FREE calendar being sent to anyone ordering the 2008 calendar. I said okay… if it is free go ahead and send but my invoice said you were charging me 11.99. NOW… Kye says… too late.. I already took it off and cannot add it back.

    Then everything I got from Amazon said the order would come in Jan, yet the order process said it would be shipped in 5 - 8 business days… which would mean the week of Dec 16th. Needless to say I wanted to cancel the order if it was not going to be shipped until after Christmas. Kye goes on to say he cannot cancel the order as it has already shipped!

    Does any of this make any sense? To me NO! The end result….. I am suppose to receive my orders in a week or two and KYE will “Share my comments”.

    Great customer service … hugh?

    Cheryl

  9. 9 trademark registration December 8, 2007 at 10:36 pm

    Wow, I was not aware that Amazon had customer service people at all. Thanks for this very helpful info.

  10. 10 Lynne December 9, 2007 at 3:38 am

    I have yet to experience difficulties with amazon, actually so far I love the site and the prices I get. Free shipping for the more expensive ones too, that is so nice with all the overly priced shipping these days. BUT thanks so much for the numbers in case my experience turns sour someday!

  11. 11 Marilyn December 9, 2007 at 9:00 pm

    None of the email addresses work but here is the corporate address and the names and titles of members of the board of directors. Try sending snail mail to them instead.

    STREET 1: 1200 12TH AVENUE S SUITE 1200
    CITY: SEATTLE
    STATE: WA
    ZIP: 98144
    BUSINESS PHONE: 2062661000

    Officers, Directors:
    Steve C. Frazier
    VICE PRESIDENT

    Robert D. Comfort
    VICE PRESIDENT

    Robert F. Reynolds
    VICE PRESIDENT

    P. Thomas Killalea
    VICE PRESIDENT

    Mouin Sayegh
    VICE PRESIDENT

    Michael T. McKenna
    VICE PRESIDENT

    Jeffery A. Wilke
    VICE PRESIDENT

    Jeffrey L. Belle
    VICE PRESIDENT

    Janet Harris
    VICE PRESIDENT

    J. Robert Eldridge
    VICE PRESIDENT

    Frank D. Sadowski
    VICE PRESIDENT

    Felix F. Anthony
    VICE PRESIDENT

    Doug J. Herrington
    VICE PRESIDENT

    Brian T. Olsavsky
    VICE PRESIDENT

    Kurt Zumwalt
    TREASURER

    L. Michelle Wilson
    SECRETARY

    Joni L. Berger
    ASSISTANT SECRETARY

    Thomas J. Szkutak
    PRESIDENT

    THOMAS J SZKUTAK
    DIRECTOR

    MICHAEL D DEAL
    DIRECTOR

    JEFFREY A WILKE
    DIRECTOR

  12. 12 David Kennedy December 10, 2007 at 2:23 am

    Hi

    Maybe someone can help.. after three calls to Amazons so called Customer Service number I am p&((ed off. My account is locked, they can tell me nothing about a 2500 dollar order that I need by thursday and they tell me someone from billing will contact me in 3 to 5 days !!! Great useless totally useless - anyone have a number for the billing dept ?

  13. 13 Frank December 10, 2007 at 3:47 pm

    You can only see the customer service info. when you are logged in! Now if you happen to have an issue with logging in… you come to this site!

    Thanks!

  14. 14 roberta December 10, 2007 at 4:38 pm

    well. I’m not the only one! my %%#$ account has been locked for 5 days now - and no help from ‘customer service’ HAH
    I want the phone number for tech support!

  15. 15 Ben K December 11, 2007 at 7:22 pm

    I just had the pleasure of dealing with Amazon’s CS (again). I was checking the order status of a book (an exam study guide) and some calculators I ordered yesterday (12/10) and saw that the calculators had shipped via free shipping but the book wouldn’t be shipped for another week! (12/17 estimated ship date, arrival 12/24) It is posted in their FAQs for free shipping that it could take an additional 3-5 days and by that definition it would arrive within the timeframe they had specified, but thats still nearly 10-12 (non-business) days slower than the merchants I normally shop at.

    So I figure screw the free shipping I’ll pay for standard shipping to get it a week earlier…here’s the thing, I couldn’t cancel or change my book order even though its not supposed to be shipped for another week!! So I attempt to get the contact info for CS to simply pay them more so I can have my book in a reasonable amount of time. Every time I get to the express/email/phone contact page it causes my web browser to crash! I restart my computer and try again…finally after about 6 or 7 tries I manage to click on the phone contact tab in the split second before the crash message pops up and get the magical number. 1-866-216-1072 (dial option 7 for a real person)

    It took less than a minute for a rep to answer (probably because noone could actualy get to the number due to browser crashes). I tell him that the shipping is sub-par and I want to pay for standard shipping to get the book this week. Apparently he had about as much power to cancel or change the order as I do (which is to say he had none). The best answer he can give me is that he assumes he can’t change it because they are preparing to ship it in the next day or two and that if I am unhappy with the order I can refuse shipment if it takes until dec 24th (which would be hard to refuse if noone is home to say no to the package…) I tell the CS rep thanks anyway and that I’ll be sure to use another vendor next time.

    It seems convenient that their CS contact page crashes right around the holiday shopping season, but I am probably just being a conspiracy theorist. At least they can say their phone number is posted now…right?

    If you want a real CS champ, goto newegg.com for all your electronics needs. They have knock you out of your socks amazing CS and shipping. If only all internet vendors could be like them…

  16. 16 Daniel December 11, 2007 at 7:57 pm

    I found the customer service number on Amazon’s site but after speaking to a seller support person, they told me that I could only be helped by emailing the payments-funds@amazon.com list and there was no one that I could speak with regarding any issues on payments. This is exactly what I have been doing and I’ve been jerked around to no end on this and just want to talk with someone to get this resolved.
    After asking repeatedly to speak with someone, the lady on the phone hung up on me.
    So I find myself here, looking for another number to contact Amazon.

  17. 17 Carly December 13, 2007 at 8:54 am

    I could not find their customer service number on their web site. It was so easy to just google the key words “amazon.com and customer service,” and bingo! I found you guys. What a great site! Thanks so much for saving me time!!!

  18. 18 angry amazon customer December 13, 2007 at 3:12 pm

    Hi. Isn’t it ashame that we all have to scour the Web for a simple contact phone number for Amazon, when Amazon should have it very visible on its site?

    I ordered two books and opted to pay via check. After a couple of weeks, I hear nothing in regards to my order, so I call today. The customer service guy insisted repeatedly that Amazon had not received the check. However, I have a copy of the cashed check right in my face, as provided by my bank, which shows exactly when Amazon deposited the check and endorsed it to their Wells Fargo account.

    This is crap! Does Amazon care about its business?

    Oh, and the CS page where you can choose to e-mail or have CS call you… it’s junk. On the e-mail page, when you try to send the info a message comes up saying ‘please enter your name’… yet THERE IS NO FIELD TO ENTER YOUR NAME. Amazon.com is a crook. I’ve purchased from them before and always used my credit card. If this is how they treat customers paying by check, I don’t want anything more to do with them.

    Now, I’m supposedly waiting for the ‘billing department’ to call me within 24-48 hours.

    The CS guy I spoke to gave me this address to contact the billing department, although I think he’s lying, cause just rattled off this address without even telling me to which department to bring attention to:

    1200 12th Avenue
    Suite 1200
    Seattle, WA 98144-2734

    Isn’t that just the generic corporate address for Amazon? Anyone know how I can actually mail something to the billing department? Or maybe I’m better off sending it to the CEO…?

  19. 19 Maggie December 13, 2007 at 11:22 pm

    I just had the worst experience with Amazon.com. I ordered some books with one-day delivery at a significant additional cost. However, the delivery estimate is for Monday. I tried finding their customer service number, but of course, the site crashed 5 times. When I finally got their number, the customer service rep who I could barely understand just told me to call back tomorrow. When I asked to speak to someone else, he said that EVERYONE ELSE was in a meeting. Okay, so I asked him when this meeting would end so I could speak to someone else. He said he didn’t know and to call back tomorrow. I hope with their 24-hour meetings, Amazon.com customer service reps get some better training.

  20. 20 JC December 15, 2007 at 12:37 am

    Well it looks like Santa is not coming this year thanks to Amazon.
    They have put the wrong shipping address on my 4k worth of orders and apparently there is on one in the company with the intellegence to call UPS and give them the right address. I realize it wont hurt them….but my 10k a year worth of biz is going to someone else.

  21. 21 Bohol Bol-anon December 15, 2007 at 7:40 pm

    Thank you for this post. I didn’t know there was such customer service in Amazon.

  22. 22 Idetrorce December 16, 2007 at 1:06 am

    very interesting, but I don’t agree with you
    Idetrorce

  23. 23 Ellen December 16, 2007 at 2:35 am

    I’m curious to know what you mean about not agreeing with me. I’m not interested in being argumentative, it’s just that I’m not clear on what part you don’t agree with.

  24. 24 Rich December 17, 2007 at 4:38 pm

    I placed an order for the I-Coaster with Amazon. I paid for two day shipping and am now being told I will not get it until after Christmas. It was GUARANTEED to be here befor CHRISTMAS!!!! Amazon customer service (IN INDIA I suppose) tells me (What I could understand anyway) That they are sorry and I could pay DOUBLE what I paid for it and Double SHIPPING and they could have it here by Christmas!!!! That PI$$ me off to no end!!!! Then after being put on hold for 45 min then hung up on…..I call the office in WA. and they would not let me speak to anyone there!!!!!! This is such a POOR way to run a company!!!!! I will never use Amazon ever Again!!!! I was in Iraq for two years and used Amazon to get DVD’s and books, Like many serving there…I was a good customer. My son will not be getting the ONE thing he wanted for Christmas because AMAZON could not keep there word or EVEN TRY TO RESOLVE THE ISSUE WITH ME!!!!!!!!! Thanks Amazon…

  25. 25 Kim December 17, 2007 at 5:07 pm

    I don’t like using credit cards, and I use mine as little as possible (and I have no outstanding credit card debt) but for online purchases I always use my card.

    Why? Well, it’s extra protection. When you deal with online merchants who have poor customer service, the best way to make sure they don’t screw you over monetarily is simple: call your credit card company and freeze the charge. Many credit cards will jump right on it. (My credit rating is really good, but I don’t think that will affect the decision.)

    This is a tactic that I only resort to when all else has failed. I’ve only done this a few times. I prefer to deal with customer service first. The advice above — be nice to customer service, they’re having a rough time too — is spot on. I’ve done customer service work, and it’s no fun at all. Most of the time you’re dealing with grumpy people who had to jump through a million hoops to find you, and they’re rightfully annoyed. But the customer service rep, poor person, is not at fault. They’re a victim too. I know. I was!

    But when customer service can’t do anything (and those reps are very limited in what they can do, which is again bad policy) it’s time to hunt down a manager. And if that doesn’t work, that’s when I go to dealing with my bank instead of the merchant. At that point, the merchant has failed and I need to talk to the other end of the issue.

    The only time this has fallen through was the one time I couldn’t use my credit card. I shipped our computers from China to Japan via UPS (when my husband and I moved) and they broke my husband’s computer. Just for future reference: UPS sucks internationally. And their customer service for each country is completely separate from each other and can’t help you at all with anything else. And UPS China is completely inept. They never paid the insurance back, and I’ll never use UPS in any country ever again.

  26. 26 RANDY ERICSON December 18, 2007 at 8:39 am

    HI, I’M FAIRLY NEW TO THE COMPUTER AND THE INTERNET— STILL TAKING LESSIONS. I EVEN FIND THIS MAIN WEBSITE, WHICH IS TRYING TO BE HELP-
    FUL, CONFUSING. IT LISTS A NO. FOR AUTOMATED PHONE SERVICE FOR AMAZON
    BUT I DON’T SEE ANY NO.S WHERE I MIGHT TALK/VENT LIVE. AM I MISSING
    IT OR IS THERE NONE. ONE NO. (AUTOMATED) = 1866-216-1072, ANOTHER
    = 1866-314-2492 (REBATE OFFICE). WHICH, IE EITHER, WOULD I USE TO ATTEMPT THE RETURN OF A CREDIT/CARD $OUTLAY. EXPANATION: WHEN I ORDERED A CD TWO MONTHS AGO UNFORTUNATELY (FOR ME) FR. A CHINESE CO. CALLED MOVIEMARS (BUT UNDER THE AUSPICES OF AMAZON.), I GOT E-MAILS FR. AMAZON/MOVIEMARS (WHO KNOWS) SAYING “THIS NEVER HAPPENS
    BUT…ITS GOING TO BE DELAYED” PAST DEADLINE, AND THEN ANOTHER WHEN I DEMANDED FURTHER EXPLANATION LIKE WHY! I RECIEVED AN E BEARING EXACTLY THE SAME MESSAGE AS BEFORE. EVEN TRYING TO FIND A PLACE TO VOICE MY CANCELLATION WAS DIFFICULT/TIME CONSUMING. FIRST, I E’D
    (THRU AMAZON) NOTIFICATION OF MY CANCELLING THIS ORDER, ABC, 123.
    I EXPECTED TO RECIEVE A RETURN E FR. SOMEONE, VERIFYING RECIEPT OF CANCELLATION—NOTHING. NOW I’M IN THIS PLACE, APPARENTLY A PLACE MANY OF YOU MORE EXPERIENCED USERS HAVE BEEN YOURSELVES. I SPENT LITERALLY 100′S OF BUCKS ON AND THRU AMZAON (I’M A CD/DVD $FREAK).
    I ASSUMED AMAZON CHECKED AND INDEMNIFIED ITS PRIVATE SELLERS—
    APPARENTLY NOT. I DIDN’T REALIZE I COULD CLICK “MOVIEMARS” IN THE AMAZON SITE TO CANCEL/RETURN$, SO I GOOGLED IT TO DO SAME AND LO’,
    IT WAS FILLED WITH USERS’ COMPLAINTS AND WARNINGS ABOUT MOVIEMARS.
    SURELY AMAZON IS AWARE OF THESE YET THEY STILL CONTINUE TO SPONSOR THEM AND APPARENTLY, AT THIS JUNCTURE, ARE DISREGARDING MY $RETURN TO CARD MESSAGE COMPLETELY. (ONE POOR GUY, THE FIRST IN THE SERIES OF COMPLAINTS LOST OVER $300 WITH MOVIEMARS, WHICH TOOK HIS MONEY (AND MINE) BUT NO MERCHANDISE. IS THAT GOOD BUSINESS OR WHAT—WOW—MONEYS IN, MONEYS IN!) THANK YOU FOR RESPONDING TO MY PLAINTIVE PLEA—I WISH I KNEW WHICH ORDER TO CANCEL THRU MY CARD HOLDER—THERE WERE SO MANY, BUT I’LL TRY (IF THEY CALL THEMSELVES
    “MOVIEMARS” ON A CREDIT CARD TRANSACTION. I DON’T EVEN KNOW AT WHICH POINT THE $$$ LEAVES THE ACCT.—AT THE TIME OF PURCHASE OR AT THE TIME OF SENDING—THERE’S SO LITTLE REAL INFO. ON THEIR SITE—JUST A MILLION WAYS TO SPEND MORE. SO, IF YOU HAVE ANOTHER (LIVE) AMAZON NO. PLEASE LET ME KNOW, OR ANOTHER NO. YOU RECOMMEND, AND IF YOU KNOW ANY ANSWERS TO MY LONGER-THAN-INTENDED PONDERANCES AND MYSTIFICATION, LET ME HEAR, THANKS, RANDY

  27. 27 SmoQ December 18, 2007 at 11:42 pm

    Thanks for the numbers…
    Finding phone number for Amazon.com is so frustrating and annoying! They don’t want users to know their number, they rather want to call them (as far as I know from ex-directory phone number, CLIP/CLIR on).
    Spending an hour searching some basic info and not getting them is not the best way to spend some spare time.
    Thanks once again.

  28. 28 Ram December 19, 2007 at 2:17 pm

    does anyone have ebay cutomer service phone number for UK.

  29. 29 DM December 19, 2007 at 6:18 pm

    Amazon CS is not answering today. Just just recordings, then disconnects without letting me speak to a rep. Curse you, Amazon!

  30. 30 Regina December 19, 2007 at 9:55 pm

    Why am I here? I got sent this site by a friend. Re: the amazon numbers. I recently had an issue when amazon charged my credit card rather than my gift certificates and had a mess straightening it out. But I wanted to comment on why I shop with Amazon at all.

    I’m a big fan of supporting local business, but my employer recently went to an awards program that lets you “spend” your award on gift certificates rather than giving you actual extra money. The program has a very limited number of vendors (and does not include simple things like an AMEX or VISA gift card with universal spendability), but Amazon is one of them, and since they’re “spend online” gift certificates, they arrive about 15 minutes after ordering them, rather than up to 4 weeks for some options. The other problem I have with this awards program comes down to the fact that, as a committed Christian, I tithe to my local church. This means I’m tithing on my rewards out of my regular budget (which I do have room for, don’t get me wrong) rather than spending part of that reward as the tithe on it. It just irks me that I’m being told how to spend my award since I am limited to the vendors they have partnered with.

  31. 31 Kim December 20, 2007 at 1:51 pm

    reports@amazon.com doesn’t work.

  32. 32 Kim December 20, 2007 at 1:52 pm

    resolution@amazon.com doesn’t work either.

  33. 33 Jeff December 21, 2007 at 5:58 am

    I spent a lot of time in “struggle” with AMAZON.CA. In my understanding they simply do not understand plain English (or pretend), and all of it because of very law level of management, their website constantly broken, their reaction on your e-mails is unpredictable, I think many of them located overseas, and may be this is the main factor of this attitude, and more - ABSOLUTELY NO CONTROL OVER THIS GIANT from the public.

  34. 34 George M Rohrer December 21, 2007 at 11:03 pm

    I agree with the letter above I never have had such frustration in my 85 year. Right now I do not know if my purchase of 1029728254 632 9833 has been connected to my credit card. I have spent hours with people thast either did not understand me and I sure did not understand them . Get Americans please. Congress is thinking about a heavy tax on outsourcing. I got a letter last night after I purposely called to have the item $ put on my new Amazon.COM credit card, saying I still had to send a check or Money order for the 106.95 ION ITT USB turntable. George M Rohrer

  35. 35 George M Rohrer December 21, 2007 at 11:09 pm

    No smart cracks. They are printable. What mis the status of my purchase?

  36. 36 Belinda M December 22, 2007 at 6:02 am

    I am LIVID with Amazon.com customer service. I was so excited two days ago when I went online and found an eyeclops - I had been searching locally for a week and it was sold out everywhere. I finally found it as available on amazon and ordered it (along with a few hundred dollars of additional merchandise).. However, I ran into a techincally glitch because the order would not be here by Xmas. I clicked on the ‘call me back’ option and nwas called back immediately… it was great. The woman helped me (2 days ago) and explained exactly the issue. I had other vendor items in my order and they would delay the order. She on her own accord, after asking me, went into my account and took out the items not being shipped directly from amazon.com and assured me the 1 day shipping option would now appear. It did! I was thrilled.. I went back in, placed my remaining order for one day shipping and waited. Today came and went and NO order.. I went into my amazon account and was told my password was no valid.. I clicked on forogt password - though I KNOW what my password was and it should have worked. I was told I would get an email explaing how to reset my password. None came. I looked high and low for their customer service number and could not get it without signing in (can not sign in since no password and no email giving me my password!). Luckily, I remembered they called me the other night so I went to my caller ID and called the Estera number back.. After hitting 1 a few times, I got someone from amazon customer service. (yeah!)… Unfortunately, this outsourced Phillipene employee barely spoke English and kept repeating her script. Apparently, something in my billing was holding up my order. When I asked, WHY didn’t they call me or email me so I can fix, she said they do not do that. I said. So its a few days before Xmas, someone places a rush order - and you do not contact them if there is a problem?? (I double checked everything when placing the prder and HAVe THE $$ IN MY ACCt… so not sure of the issue - because she could not tell me. WHAT?? She said in3-5 business days someone would contact me.. Excuse me, that would be AFTER Xmas.. that makes no sense at all.. Asking to talk to a supervisor does no good… Still waiting on a call back from them…but I will NEVER EVER order online for the holidays again… This is a nightmare. My guess is in 3-5 days, AFTER the holiday, they will have restocked their inventory, and THEN my order will ship.. A lot of good that does me… because I will be canceling the order if that happens and emailing everyone I know to NOT order from Amazon.com!! I am livid - and have shopped Amazon for books for years.

  37. 37 glenn December 24, 2007 at 11:05 am

    What a load of malarkey. The phone number takes you to half way around the globe. In the 2 cases I called, I ended up in Manila. I talked to very polite people but clueless. I ended up communicating by email and phone approximately 20 times (no exaggeration) about a defective item I rec’d. Amazon promptly sent a replacement at no charge and issued a call ticket to UPS. UPS never came despite my calls to them as well as Amazon. After over a month of spending an inordinate amount of time on this matter and having my office space reduced greatly by the box waiting to be returned, I gave up. I was twice told in writing by amazon reps that amazon would not hold me responsible for the return. So, I recylced it. It was worthless since it was defective. And then I got another email to return it at my own expense and I would get reimbursed. So I told them I recycled it. And then I got another email saying no problem. And then my card got charged AGAIN!

    While I think amazon is making an effort at CSR, they fail miserably. Reps seemingly only look at the last email sent and not at the whole picture. And phone support is even worse. So, now who do I contact about getting my money back and giving them a piece of my mind?

  38. 38 Heinz December 27, 2007 at 4:10 am

    I’m wondering if someone else experienced this issue when applying for the Amazon.com Visa card and get $30.00 credit.

    I purchased an item on 11/23 and noticed the instant Visa application button “Get $30 back” at checkout.
    I did fill out all the required information and completed the purchase.Three weeks later I received a statement from GE Money Bank for my purchase.There was no $30.00 credited.I never signed up for this account,like I mentioned, the application was through that one link for a Chase Visa. First I called GE Money Bank and they assured me the problem had to be with Amazon. Naturally I attempted to get some answers from Amazon CS. Their first line of support managed to disconnect me 3 times and finally forwarded my call to… GE Money Bank! On my next call I requested to speak to a manager at Amazon.
    No manager was available but a supervisor took the call. After explaining to her for the 6th time in the past hour what my issue is she replied that I need to call GE Money Bank.After explaining to her that I’ve done that already twice, she yelled the phone number of GE MB at me and hung up.
    Is there anyone else who encountered this issue ?

  39. 39 Pat December 27, 2007 at 3:19 pm

    I feel for all of you. I’m getting the same run-around about returning a camera. They can’t seem to find my original order and won’t send me a return label to send it back. Their recommendation was that I send it back myself. I really appreciate all the phone numbers above. I will start calling them this morning. I don’t think they are going to be very happy with me by the end of the day (it will probable take that long to get any satisfaction). Good luck to the rest of you! We’re going to need it.

299 comments:

«Oldest   ‹Older   201 – 299 of 299
CJ Proletariat said...

They know very well that they make it hard to find these numbers.. almost every company out there does not want you to call them, and for that matter, when you do call they don't want you to speak to a person. Customer service has surely gone downhill in the last 10 years, automation is great for some things, but I believe you should have the choice of opting out of the automation. Its seems to me that its not about the customer any longer, it is about making sales, and the ethics of this is terrible. How can a business say they have a high standard of ethics when the interaction between the business and the customer is a soulless machine. I think if businesses put more effort into places like this people like us would be writing about how great our experience was and telling others. Yet, what is it to them, customers are merely millions of people who spend their hard earned money, who accept most companies fallacies, and can't truly harness their cumulative power... "ah well then".. and thats what they want to hear. Its a shame.

Anonymous said...

I too was scammed by Amazon, but this was their credit card. When I accepted their request for me to request a credit card of theirs, I did. In the 6 months I've had it, I've had 2 late payments. In both cases, I never received any billing to show how much was owed. The only reason I caught it was that I set up a Chase online account and it shows all the credit cards I have with Chase. I noticed that the Amazon account had a balance plus late fees. When I contacted Amazon, they said they set me up with ebilling and said they sent the information to my email account. I went back and checked and not once did I ever receive a notice from them. I asked her why they hadn't contacted me to let me know I was late and in her broken Indian accent, she informed me that they don't do that. So I guess they just hope you never see or receive your email so they can keep tacking on more and more charges. As you may have figured out, I cancelled my Amazon card and advise anyone who has one to do the same. This may just be another scam they have devised to get money out of their customers. This is just my opinion. Others of you may have a good relationship with your Amazon card ... I didn't.

Bath said...

Thanks. It was really a very informative post.
Bathmate

Petroc said...

I knew that it would be tricky to locate amazon's actual phone number, so I googled it, thinking maybe someone has posted it, saving others the work. You have -- thanks!

Anonymous said...

I shop Amazon frequently with no problems. I had one issue with a Kindle, and chose the option on their website (which was fairly easy to find) which requested THEM to call ME. They called right away, at which point I found out they were not the people who help with the Kindle. They gave me the proper connection, and my Kindle was replaced in advance of me returning the old one, at no charge. No problems here.

Anonymous said...

Is it that hard to find a number? I mean really click on help and its on the right. EZ. As far as complaints amazon has about 90% good cs and 10 bad i mean that's pretty dang good. Just call til you get someone from the states if u can't handle the india or phill.took me about 4 times. but saved me time. Freaking out doesn't help mistakes always happen. sux nobody likes it but happens. communicating with amazon via email i admit is terrible. I've seen nothin but improvements. best of luck to yous.

Anonymous said...

I couldn't find the number anywhere until google searching and findin this page. My problem with them ordinarily wouldn't actually be a problem, but in this case, it turned out to be. I ordered a TV and it was supposed to be shipped to my school address by a certain date. I, right now, am not there as it is winter break so I am at home. The TV ended up shipping about a month earlier than was expected, so the problem is that I am not at the address it was to be shipped to. I called FedEx and they told me all they could do on their end was to hold the delivery date, but if I wanted to re-route my shipping, I would have to go through amazon. I found the customer service number for amazon on this page and called and she was nothing but helpful! She understood the situation and called FedEx herself and got it straightened out for me. I am now enjoying my new TV at my home address!

devin said...

While at Barnes & Nobel, my wife told me she wanted an Nook for Christmas. Since I'd read on Mashable that some reviewers thought that even though the full-color Nook promises to be a formidable rival, it may have been released a little prematurely -- before all the software bugs were completely worked out. So, I thought I'd order her an Amazon Kindle (I'd recalled seeing a "guaranteed delivery by Christmas Eve" on their website.Christmas Eve came and went, and Kindle did NOT come. I called Amazon's customer service on Christmas Day and mentioned I did not get it. The representative could only tell me it was still in transit per the tracking history. I asked if there was any chance it would come today and he responded no, and offered nothing to resolve the issue. I'd set my cell for up to receive SMS message whenever the package status changed. Prior to calling Amazon customer service on 12/25, I hadn't received a single package update. About 30 minutes AFTER calling Amazon customer service, I received my first SMS message. Unbelievably, it stated:
"2009-12-24 09:22 PM: The carrier attempted to deliver your shipment and will try again. Received: Fri, Dec 25 10:24 am"
 WHAT A BLATANT LIE! Check out my package tracking history at http://hirning.us -- pdf-ed from my account on Amazon's own website! Newburgh NY is the FedEx facility that loads packages on vans for delivery to homes. According to my tracking history, the shipment with my Kindle arrived at this facility at 9:21 PM. The actual package was then scanned at this facility at 9:23 PM. So how did FedEx attempt a delivery at my home at 9:22 PM, when I was at home and my home is at least 15 miles away?Of course, by this time I was fully engaged (or enraged, as the case may be) so I e-mailed Amazon's customer service and asked how they could be so stupid as to state that they'd attempted delivery at 9:22 PM. Their response was:
"I apologize your Kindle gift did not arrive on time. Severe weather conditions have delayed pickups and deliveries in your region, but our carriers have assured us they will deliver packages as swiftly as possible. I'm sorry for the inconvenience and hope you understand that occasionally a shipment may be delayed by circumstances beyond our control.
Text tracking that allows you to track your Amazon.com packages via SMS text messages are sent to your mobile phone automatically as order information is updated."
With regard to the text tracking comment -- why is it that the only text I'd received, in NO WAY appeared in my tracking history???
Do you sense a little bitterness? Unfortunately, you are right on target. What really irritates me is that I let this circus get to me and interfere with an otherwise pleasant Christmas. My own fault, I guess. I should have just waited until a more convenient time (like today) to express my frustration with Amazon and their Kindle.

Ice said...

Well, I ordered gifts for two of my children on the 14th two from amazon and 1 from a merchant on amazon. The 2 I ordered from amazon promised a delivery before Christmas, the other one was not garaunteed to be here by Christmas. Well, the 1 gift arrived 2 days before Christmas and the other 2 I am still waiting on. When I go to track them I have no information except it show some arrival scan on the 19th but where it arrived too I have NO idea. When searching for a number or a way to contact Amazon directly there is NOTHING I could find no email address, no phone number NOTHING. I finally did a search and found this site. My children (thankfully are older) and understand that gifts sometimes don't get here on time, but I think they would really like it here before next year!!! I am truly NOT happy when they promised it would be here before Christmas and their estimated delivery was the 24th! My daughter made it from Washington State to Florida driving in less time this package took to get here!!! Merry Christmas and I really would like my gifts or at least my money back!!!

Anonymous said...

I'm only writing as anonymous b/c among the billion passwords we need to function anymore, I can't readily remember the one for Google.

So, first, thank you for this blog site! Seriously!

Now, I have been an Amazon customer for MANY YEARS. I have purchased countless books from them, and I have referred my students to them b/c I have always had efficient delivery--and with my orders, that's saying something.

I must, however, address the sad customer service system faults--and mind you, this is a problem for many businesses across the country b/c in part--outsourcing. But it is beyond disconcerting when there is no live account specialist with whom corrections and adjustments cannot be made.

What I have gotten is circular email responses and circular CS reps in the Philippines as well as one from some call center in Washington State for Amazon. Now my online account has a "hold" on it b/c of a credit card fraud break back in May/June. It was corrected by the bank of the cc back in June, yet, I cannot access my online account by password b/c someone, somewhere didn't lift the hold.

Now I've made numerous calls and have sent emails (Some of them coming back to me stating that the email can't be received by the site it originally came from. OK Fine. Did they post another one? No. Rather, they direct me to go online to fix the problem, which cannot be fixed b/c they put "hold" such that my password will NOT work.

I think this CS approach and system is the very definition of insanity.

I've used them for years and referred business to them. Poor Customer Service Systems KILL BUSINESSES!!!! When companies don't see this, they shoot themselves in the foot.

I hate to drop them after all these years, but if they don't correct this, and I have to waste any more time with people that can't directly correct the problem, I will not only get bad press and letters to them, I will drop them and dissuade students from using them.

Anonymous said...

Ok, so I was the anonymous before that commented about the TV shipping too early...Well, this is totally not Amazon's fault...but I had FedEx re-route the package to my home address and I called every single day to make sure it was still on track, and they assured me it was, even though it wasn't updating online. Then, all of the sudden, I see that the status online has changed to "returning to seller." Amazon IMMEDIATELY refunded my money and offered to have me order another one at the same price (the price had since gone up) and also offered me free one-day shipping. I am to receive it tomorrow...It's shipping thought UPS and NOT FedEx this time, so we will see! I may update and say whether I got it or not...

Anonymous said...

Just wanted to know why my comments wer not posted. I am beyond exasperated by amazon. Their customer service is beyond embarassing, and apparently they could care less.

daniel said...

I’ve been doing some serious research about the positioning of buttons in forms in general. And what I’ve come up with is to put the “Primary Action”-button left-aligned with the form. One of the reasons for doing this is that the eye automatically searches for a new form element to the left just under the previous element.
Very good site, brilliant write up.

job without office

willson said...

love to see this discussion! It’s great to see you all working through the issues and also, it’s great to see recommendations for testing. In the end, it’s what your actual users do and prefer that should be your biggest driver in making these decisions.
online marketing

Anne-Marie said...

Thank you. Your blog was helpful and efficient. I just wish I had thought to search Google first.

Keyra Angela said...

Hello,
I'm experiencing a huge problem with Amazon and wanted to write to you but could not locate the 'write link' on the left hand side of the page..

Anonymous said...

My daughter is STILL waiting for her Christmas present from Amazon! They delivered a defective Nikon camera and we returned it and asked for a replacement. They never responded. I called and Nora promised to send a replacement. The camera never arrived. I called today and Courtney B said though some of the Amazon "sellers" have the camera on their website, they won't send the camera bec. the price has risen. They still haven't sent us any thing. Oh, and Courtney B said she has NO supervisor at Amazon. Must be the VP (LOL!)

Anonymous said...
This comment has been removed by a blog administrator.
Anonymous said...

The Amazon customer service phone number worked.
Great help.
Problem solved within a minutes.

Thanks
Aradhana Das
New York

F.P. said...

I want to start off with saying that this site, although confusing itself, was helpful in my quest in contacting a useful person within amazons real customer service dept. The task of finding the right person took an extensive amount of time and patience! I placed and order on Mar 17th, finally received a reply 5 days later on the 22nd that the order had just went out and that I would be receiving it on the 30th! I ordered several computer related items from 3 different online merchants and all the other items are not only delivered but installed and up and running! This lack of performance is in no way acceptable and is far off the mark of todays standards. Secondly, I had to monkey around on amazons site to just find a number to call. This to me was very reflecting on their intent to avoid the direct contact in solving issues. I firmly disagree with the bogus statement that answering customer service calls is too much to deal with. Do your job correctly and there would be fewer calls! It is simple, if you are getting too many complaint calls, something is wrong with the way things are being done! Many other companies are doing it just fine and amazon should be leading the way and setting the example, no excuses! Their phone number to contact a real customer service should be up front and on top and clearly visible on their site if they have any confidence in what they do as a company. Moving on now, I finally found a so called customer service number on their site that I called, only to have some foreign person who could barely speak or understand english beat a six foot hole around the tree without touching it because he could give me no possible acceptable reason for delay in my order processing. Further adding to this great experience, he then opted to hanging up on me. I called back 2 more times to be told that their system was suddenly down, thus prompting me to do a search for an amazon corporate number to contact. This led me to this site, both thankfully and not so thankfully. I'll comment on the negatives first. There are far too many old and dead end numbers and contacts on the site that just adds to a persons frustrations. I will tell you that the only number and contact leading to anything productive was...206-266-1000. Yes, you have to use your own dime if it is important enough to you or just use your cell phone as I did. At first, I spoke with a person who was quite clueless and had no answers and stumbled around like the rest, but then...he did the unthinkable, he transfered me to a much different customer service dept that was nothing like the first one I contacted. So yes people, there actually is another real customer service dept to get to when the you push past the foreign illiterate wall of the incompetent so called customer service! This woman that I spoke with was so normal and spoke plain simple english and even took time to hear, notice, and comment on my 9 mo. old son in the background gooing! That means she was really in touch and actually listening! She looked up my order instantly, reviewed it, and easily agreed that the delays were unusual and not normal. Not only did she track it and locate it, but took my number, researched the order and delivery, but called me back in less than an hour with a delivery date and an apology! So, the answer simply is... No! things have not changed or improved at amazon! But Yes, you can get service if you are willing to pursue it! At least that seems to be the way things are running at amazon for now! My Very Best to all... FranknSherryD@aol.com

Anonymous said...

I LOVE YOU!!!! THANK YOU SO MUCH FOR HAVING THIS INFO AVAILABLE. I COULD NOT FIND THIS ANYWHERE ON THEIR WEBSITE.

rtfgvb7833 said...

IS VERY GOOD..............................

joey said...

Great site! I have a unique story, started selling on Amazon a few months back, things were going well, 3 positive feedbacks and over 1800 in sales in a month, then they temporarily suspended my account pending review. Three weeks later my sellers account passes review and I am reinstated.

A day later I cannot login, I notice all my listings are gone. Amazon has closed my account without even notifying me! I call customer service and the woman wants my credit card and banking info to verify my account, of course I refuse to give it to her.

The problem here is that Amazon is holding 1800$ of my money and I have no way of withdrawing it because had not attached a bank account yet.

After filling out one of their online inquiry forms , I finally got an e-mail response stating my account has been permanently closed and no further communication with me will be occurring. I am at a total loss on what has happened here, and am worried i'm out 1800$.

J.R. said...

I assumed that it would be difficult/impossible to find Amazon's phone number, so I googled "calling amazon customer service" and, voilĂ , I was on the phone with a very helpful customer service rep who answered (wonder of wonders) every single question I had, both quickly and easily.

I was amazed and pleased.

Perhaps enough people quit using Amazon and took their business elsewhere (like Chama1 did in 2008) such that they've really spent the time and money to turn a weakness into a positive, and have good customer service.

Thanks to everyone who expressed your displeasure with them in the past. I was definitely a recipient of your hard work.

JULS said...

I ordered a xbox gold card from amazon.com with my debit mastercard that was supposed to get here may 5th 2010 when I pulled up my amazon account on the 5th it said the item was not shipped yet I called the customer service number and was told they would have it to me by the 7th and I then checked my bank account and found that amazon had charged me the 39.99 charge for the xbox card twice plus an additional charge of 47.97 for i dont know what I called the customer service again and was told it was a mistake(which I knew) and was told to call my bank to stop the charge I did that and my bank said they had to wait for the charges to go through before they could take them off I then called amazon back and ask to speak to a supervisor who could only tell me that it was a mistake and how sorry they were I ask the supervisor for the corporate headquarters customer service number and was told that he would call them I told him I wanted the number and was told he would have to call me back with it( he never did) I found the number myself through your site and contacted them and was told it would take 24 hours to refund all the unathorized charges they charged and to call back on the 6th. I am so upset. I have been a customer of amazon for 3years and I dont think after all this that I will ever buy from amazon again.

jerry6665@yahoo.com said...

hi all,
thanks so much for the numbers everyone has listed and especially for the blog-goddess who has kept this site up for all of us.

i just had a problem with bait and switch on amazon that turned out to be fraudulent advertising BY AMAZON! it took me over 2 hours but the situation was finally resolved because i was able to call a LIVE person.

the first person with whom i spoke was in the foreign customer service office and after 68 minutes of working with that office, they had me on hold again but came back, thanked me for holding and disconnected me!

i called back and this time i was connected to the north dakota office and fought my way up the food chain by smiling, telling them i was very angry but understood they were just doing what their jobs were. however...

i also told them that offering a product they did not actually have as described and further, they did not have any version of that product at the price advertised was not only frustrating to one of their clients (me) but was also illegal AND i wanted the number for the legal dept.

i didn't get the phone number i asked for, only the stock snail mail address BUT because i described that i was going to take it further and that legal should be involved so as to prevent this specific problem from occurring again, the problem eventually WAS resolved in the way i wanted. i got the item i wanted at the price advertised AND they agreed to remedy the wording of their promo ads.

moral of the story that pertains to YOU:
when shopping amazon, be aware that when they advertise 'if you purchase from amazon, you will get this (insert specific description)item for (insert price) and get an additional (insert promo) if ordered by (insert date). this is a LEGAL contract when you complete YOUR end of the contract by 'accepting' it through purchasing or attempting to purchase the item.

further, they must provide the item with the specials described UNLESS THEY PUT IN A LIMITATION OR RESTRICTION. i.e, 'as long as supplies last' or 'to the first x number of purchasers' or 'whatever'. they can't just tell you that they don't have any more or that they don't have the color advertised or any at the price advertised and expect you to go away quietly or buy from another provider at a higher price. it's not just crappy customer service it is NOT LEGAL!!!!

was the effort today worth it? i think so. otherwise, this problem would have continued ad infinitum for everyone using amazon. there will now be a change in the promos amazon runs or there will be a lawsuit. they are on notice.

could i have solved it in 'only' 2 hours without the help of this website? probably not.

so, thank you very much for the help! and, future amazon clients will unknowingly owe you an additional debt of gratitude.
regards to all,
jerry spencer

Bobby said...

Great page, search Google for a while until i stumble upon your blog with direct access..Thanks man...

Bobby
www.classifiedsgiant.com

Sarah said...

The Amazon customer service phone number is nearly impossible to find on their website. Thanks for posting this info!

NameDirectory said...

The problem is that the big companies always hides their phone number. I never find any google support phone number not even yahoo. Did you? If you now any google or yahoo support phone number let me know. Thanks

___________________________
http://www.onlinephonedirectory.net/ http://www.usphonedirectory.org/

Anonymous said...

It is July of 2010 and I still don't see a customer service number posted. I just wanted to call to ask a question about kindle - no complaints about orders! They don't even have a chat window or email form for questions that do not deal with an order. I suggest to anyone who has a problem with Amazon charges to take the complaint directly to your credit card company, and then let them respond if they don't like it.

J.R. McQuaid said...

The customer service was pretty good for me. Thanks again.

elite Mr.Pooh said...

nice and thank
.....
Discount Wheels | Buy Laptops | Buy Cameras | Clothing Store

Pete said...

I've been thinking about purchasing a Kindle, made and sold by Amazon. Wanting an answer to a question, prior to purchasing, I went through the Amazon "Contact" system only to find that I could not submit a question without an order number. Since this was a pre-sales question, there was, of course, no order number.

So I found this excellent site and wrote to Resolution@Amazon.com. That message bounced back because the address is now dead.

It seems absurd to expect to sell a product without being willing to respond to customer questions about that product. But . . . that seems to be Amazon's business model.

I'm going to purchase an iPad from a responsive vendor.

Anonymous said...

Thanks for this blog. I only wish I had found it sooner!

I'm not impressed with Amazon.ca. I think I'll avoid giving them any business in the future. In 2008 I bought a copy of Photoshop from the Marketplace. It wasn't some ridiculous scam price; about 30% of retail and was not long after CS 4 came out so seemed a fair price. Bought it, ran it, no problems. Last week I buy CS 5 upgrade from Amazon.ca. I run the upgrade.....it doesn't allow me to complete because the install code for CS 3 was invalid. I contact Adobe. They tell me the code is a pirated version. Result? I paid a fortune for a pirated disk, and worse, I did it all in good faith. If the box is a forgery, it's an amazingly good job. The guy selling had already shifted hundreds of copies, so I dunno how many others he scammed before he closed his marketplace account and moved on (or opened a new one under another name). So my "CS 3" version is now uninstalled and in the garbage, and I have a useless CS 5 upgrade box.

Sure, I understand Amazon marketplace is supposed to be "not directly related to Amazon". But it has their name. They offer their A-Z "guarantee" to make it feel safe for buyers. Yet if you go on today and look at the marketplace you can see some OBVIOUS scammers (just search for photoshop CS5, look in the marketplace, and see some of the comedy prices offered - $170!). Amazon - clean your house otherwise your name is going to be garbage.

Now the sting in the tail for me will be on whether they accept back my useless CS 5 upgrade and refund my cash. Despite the fact that I am returning it in PRISTINE condition, I'm sure they will use some policy or another to refuse it.

I'll update to let you know if they do the decent thing and refund my money for the CS 5 upgrade so that at least I don't lose twice. At the moment, I'm not holding my breath!

Anonymous said...

My wife ordered something from Amazon.com. Amazon.com sent that item to New York, some where. She was on the Amazon site and could not find the phone number to get help with resolving this problem. They charged her account twice fro the shipping. So I called 411 and they had no listing. Once I got onto Google your site came up. I think you are right people get too frustrated with others' mistakes. It seems to me that Amazon has poor business practices. I want to thank you for having the immpossible phone number.

allcustom said...

Hi everyone, This site is excellent and so is how the subject matter was explained. I like some of the comments too although I would suggest everyone stays on the subject matter so that to add value to the message.


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Viper said...

I skimmed through, and I haven't seen any mention of Amazon's most recent method of boning everyone: The lame unknown carriers they've been sticking more and more people with the past couple years. Prime members are getting it more than anyone, so you obviously don't "get what you pay for" anymore. You get used to reliable service like the post office, UPS, or FedEx, then these idiots start sending things Lasership, Prestige, and A-1 International. Most people are lucky if their packages even show up with these carriers, but Amazon continues to ignore all the complaints and keeps expanding the areas being served by them. My first experience with one of these is Prestige, and despite being a Prime member with 2 day delivery, the package did not arrive on time. I'll be surprised if it shows up at all. I've decided that if I have to order from Amazon, I will refuse any shipment from one of these non-reputable carriers. I've been encouraging others to do the same if they actually want to see things change. I've been wondering if getting a PO box or simply putting "PO Box" somewhere in my shipping address will lock Amazon into USPS for me at least, since the bastards refuse to let you choose your shipping carrier even though almost every other store that's worth a damn does now.

I can't believe people just put up with so much crap when ordering online. On a related note, DeepDiscount is also at the bottom of my list of places to order because of their shipping. Even when you order a single DVD, you can't get any reasonable shipping. It's either shell out $7 for "expedited" whatever that is, or deal with media mail. There's no excuse for not sending a single DVD First Class or having the option to.

save fuel said...

They too have no 1-800 number listed and the one they do list they put me on hold and still I have gotten no result.

Small Business Answering service said...

Having customer service is definitely something every small business owner should consider. Many companies have proven that it may boost and increased business sales. Anyways,thanks for sharing this post!

Rah Johnson said...

This is my first and very last time ordering anything from Amazon.com. I ordered a mattress pad 2 days ago and realized 4 had been ordered instead of 1 because Amazon.com was acting up. After not being able to find a customer service number or link anywhere in my confirmation email for the order, I decided to not waste my time searching for one directly on the site and found this blog. While speaking to the Customer Service rep, she tells me I needed to contact the vendor directly to fix the order. Huh??? If I wanted to go into business as a third party vendor, then I wouldn't need to order from Amazon.com. I informed the rep that I would not be contacting the vendor because if her role is the service customers of Amazon, and they are the middle man for the purchase I made then it seems her JOB to contact them herself. She seemed confused, so I asked for someone who had more info than she...I was transferred to a manager who did as I asked and today I received an email directly from the vendor that the order would be shipped correctly. My next issue was when my debit card would be credited with the overcharge. I called Amazon back and after letting the next rep try to talk me in circles for about 10 minutes again asked for a supervisor who then also tries to talk me in circles, not really answer my question and tells me I need to contact the vendor directly. I explain again my issue with dealing with the vendor and he asks if I want him to do it as if he's doing me a favor! He gets back on the line to say he got a voice mail...he too seemed confused when I asked if he'd left a message. He said no after an unreasonably long pause and says he'll call back and leave the message. Ugh.

Why in God's name should I be forced to call around the globe to deal with the final vendor directly when it's the job of Amazon.com's customer service reps to do so. Anything else defeats the purpose of Amazon even housing a customer svc dept!!! They should just have a link at the bottom of each order taking you directly to the vendor your item came from so you can bi-pass the B.S. and speak to someone who actually has a working brain.

I don't even want to mention the fact that I had to tell the first girl that I wasn't trying to be rude, but I couldn't understand a single word she said due to her heavy accent.

Amazon.com SUCKS!

Rah Johnson said...

My 1st and very last time with Amazon. I ordered 1 item then realized 4 had been ordered since Amazon.com was acting up. After not finding a customer service number/link in my confirmation email for the order, I decided save my time in searching for it directly on the site and found this blog. The Customer Service rep, tells me I need to contact the vendor directly to fix the order. Huh??? If I wanted to be a third party vendor, I wouldn't need to order from Amazon.com. I told her I would not be doing that since her role as aservice customers of Amazon makes her the middle man for the purchase I made so it seems her JOB to contact them herself. Seeming confused, I asked for someone who had more info than she...I was transferred to a manager who did as I asked and today I received an email directly from the vendor that the order would be shipped correctly. I called Amazon back to see when my credit would be made and after letting the next rep try to talk me in circles for about 10 minutes again asked for a supervisor who then also tries to talk me in circles, never answering my question and tells me to contact the vendor. I state my issue with dealing with the vendor and he asks if I want him to do it as if he's doing me a favor! He gets back on the line to say he got a voice mail...he too seemed confused when I asked if he'd left a message. He said he'll call back and leave the message. Ugh.

Why should I need to call around the globe to deal with the final vendorwhen it's the job of Amazon.com's reps to do so. Anything else defeats the purpose of Amazon paying a customer svc dept!!! They should just have a link on each order directing you to the vendor to bi-pass the B.S. and speak to someone who actually has a working brain.

I don't even want to mention the fact that I had to tell the first girl I wasn't trying to be rude, but I couldn't understand a single word she said due to her heavy accent.

Amazon.com SUCKS!

Raydog said...

Can you believe how gutless and cowardly Amazon are in cutting off WikiLeaks, the only honest organization in the world. The Amazon CEO should hang his head in shame. No wonder the world is so screwed up.

I'll start going to the shops again, goodbye Amazon, my conscience won't let em buy through you anymore

Raydog said...

Can you believe how gutless and cowardly Amazon are in cutting off WikiLeaks, the only honest organization in the world. The Amazon CEO should hang his head in shame. No wonder the world is so screwed up.

I'll start going to the shops again, goodbye Amazon, my conscience won't let em buy through you anymore

Anonymous said...

I can't believe it's been years and Amazon still has not updated their website with their customer service number. Thanks for putting this up in your website!

Anonymous said...

Thank You for providing the Amazon.com customer service phone number.

Angelo

cv said...

Million thanks for sharing all of this info! Have ordered a laptop from Amazon and its already 6 months and haven't received..thanks for the phone numbers..!


Telephone Customer Service CV

Anonymous said...

Oh, my word! Thank you for publishing Amazon's Customer Service phone number! I was having such a difficult time finding it anywhere on their website. By contacting them, I was able to fix a delivery problem I was having. Thank you!!

anita said...

Here are two other toll-free customer service numbers for amazon.com which, as of December 17, 2010, weren’t included with the other numbers published on this page.
Customer Service for digital orders (mp3 downloads): 1-888-802-3083
Customer Service for Kindle orders: 1-866-321-8851

Armil@phone service said...

I am really glad to know this important tip "that ordering books or CDs, remember that your local independent stores are likely to be able to order anything that you want if they don't already have it in stock; and chances are, their customer service will be a lot better. " Thanks!

Outsource Call Center said...

Cool! I am sure many will get interested with this post. Anyway, Customer service is vital to the success of any business. Despite how good your product or service is, customer service can make you or it can break you. Thanks for sharing.

-fern-

Thomas "the Hondaddy" Dorsch said...

Thank you for posting the number. It made a bad situation corrected in 15 minutes. We ordered Corelle, (3) services for four in the "Simple Lines" pattern, plus we ordered everything else in the completer section... serving bowls, baking cookware, and glasses in the "Simple Lines" pattern. The dinnerware was STARK WHITE... They had no problem correcting my order and are paying for overnight delivery for the correct dinnerware as well as the return shipping for the incorrect dinnerware. This would had taken days to do by email. Thanks again.... we owe you one.

Anonymous said...

Hi,

I totally agree with shopping in the local stores.

sample said...

Just have to say this was big help. i have no internet connection at my place so have printed this out and million thanks dude for all the detailed info on Amazon..


Customer Service Feedback Questionnaire

Anonymous said...

I had been looking on their website for hours for the phone number and finally gave up and found your site. After reading the comments, I was preparing myself for a terrible experience but after calling, realized that yes, I did get someone that could hardly speak English. But after telling her that I had a hard time understanding her, she slowed down for me. She was able to get me what I wanted very quickly and without any hassle. Was a good experience for being my first time. Thanks again for getting me their phone number, I was ready to pull my hair out! Why cant they make it easier for their customers? Doesnt make any sense.

Anonymous said...

Have currently been on the phone for 50 minutes talking in circles to a completely non-helpful person.

It seems like such a simple thing - I paid with gift cards, they charged my credit card instead but left me with a gift card credit on my account. Apparently they can't use that credit and refund my card. I have been round and round and round in circles with this woman who has told me that I should have checked my receipt on the day it was purchased (I did).

Oy vey. I have asked to speak with a manager which made the phone call 15 minutes longer.

The only solution presented to me was to fill out a form to send to the gift card department. I asked for their number directly but she doesn't have it.

*pounding head against desk*

Does anyone know of a current and working number to email someone on this continent about my apparently not so simple issue?

ZEEKA INDUSTRIAS Fabricante said...

Can i have the email address Ceo Amazaon ???

Steve Sanchez said...

I have purchased numerous books via Amazon for a great many years, but this is the first time I have encountered their customer service, or should I say lack of customer service!

I pre-bought a hardcover book and when it came out they sent a softcover. I called and was told a hardcover would be sent immediately, once again I received a softcover, again I called and was told that I needed to repackage the books and drive to UPS to have them sent back to Amazon... and oh, they would not order me the hardcover book that I had purchased!

I told them no, they could send UPS to pick up the books since they would not even order me the book I paid for. Three weeks go by and I need to take my time and find out what gives as UPS has never come by. I find out they were never requested to come by...

So I spend my time again on the phone and this time finally get an email saying UPS will come by... and get this! Amazon will be deducting the cost of returning the books they sent by mistake from my refund!

And they would not do anything to compensate me for the inconvenience! Not a discount on a future purchase and not even an apology for the screwup!

Last time I shop at Amazon... do yourself a favor and avoid the aggravation take your business somewhere that it is actually appreciated!

Anonymous said...

This is such a TERRIFIC site. It seems to be impossible to communicate with Amazon. I do have a number (it's posted on here already), but understanding the support person and getting her to understand me is impossible. I'm an occasional seller and haven't been too concerned about things going wrong up until now -- I sold an expensive item requiring a big chunk of change out of my pocket for shipping. Suddenly, a month after shipping it, I get a direct e-mail from the buyer wanting a refund because he hasn't received the merchandise. Okay, now how did he get my e-mail address? It wasn't on the message I sent him through Amazon when I informed him the item was on its way. Amazon isn't supposed to give out anyone's e-mail address. I'm confused and worried. Is it possible this person is pulling a fast one? I say this because I sent the tracking number, which I looked up myself. Turns out delivery was attempted but nobody at home, so a notice of delivery was left. Merchandise is still sitting in his city's post office for pickup or call. So why isn't he doing something about it instead of coming after me because it hasn't been received. Again, my thoughts go to "scam" but I can't figure out how or if something like that would work. Amazon is of no help whatsoever, they couldn't care less about any of my concerns. In the meantime, my merchandise is sitting clear across the country and this guy wants a refund for something he can't return. Okay, I'm starting to babble. Tomorrow is another day and I can try again with Amazon, like that's going to get me anywhere.

Anniee451 said...

I tried to log into my blog today and found that - whoops! "Your blog has been removed." Checked the content policy and found no violations so it made no sense. Thanks to you I had a phone number to call but it's going to take 24 -48 hours to receive a reinstatement (if, in fact, that's what they do, which I hope they do. I've worked on that thing for like 3 years now and all my contacts are on there and such.) Also gmail has all my personal information like my hometown, job, real name, new town, all sorts of stuff I'm pretty sure I never gave them. So what's THAT about? But thanks to you I DID get a very quick response and she SAYS they can reinstate it, and that if they need any further information they'll email me. But let me tell you it was a shock to find out that my blog was just...gone like that. I informed her that if I needed to tag it "adult" I'd be happy to do so but I doubt it's necessary reading the content TOS - it isn't like I include naked pictures or graphic violent pictures or child pornography or anything approaching that type of activity, much less printing people's identifying information. I find this whole thing extremely disturbing, and waiting until Monday is even worse. What kind of thing IS this?

Anniee451 said...

This gets more bizarre - this is an AMAZON number and yet the woman was able to help me by filling out a form to submit to blogspot (a gmail thing) and had all my gmail information (gmail also had a lot of info I never gave them.) Five minutes after I talked to her I DID indeed have access to my blog...so...why was AMAZON able to help me with a google problem?? (I was simply distraught and googling things left and right; never noticed that this was an Amazon help line.) I called right back and told the new guy to cancel the help request, and he sent a follow-up note for them to disregard but...isn't that all just a little. too. weird??? Either way you're bookmarked since if I ever DO have an Amazon problem I'll have a number to call, but still the whole thing has unsettled me. Not to mention my gmail account has been compromised in some way and is sending out spam to everyone I know. Someone told me it was my computer but I changed computers and it's all started up again (though it hasn't escalated as far as before.) I'm more than a little weirded out and as soon as I get my contact list copied I'm going to do my best to delete the whole gmail account (I hope that's even POSSIBLE; who knows??) True weirdness.

Lindsayanng said...

HOLY COW!! I can't believe that this issue has been brought to the people who make the decisions and STILL they let it slide. Don't get so big that you don't want to or can't deal with the customer service calls!

I came here looking for a phone number for the amazon web services department. I submitted an email via their form and I got an email from a guy who said
"I would be happy to schedule a call with you, how is 11am the next morning"

I waited and the call never came.

I emailed again and he said he accidentally forgot to call me and that I should call him the next day at the same time, but HE LEFT NO NUMBER FOR ME TO CALL!!!! Yep, he told ME to call HIM and never gave me a number.

I am going to see if the numbers you posted will eventually leave me to AWS customer service.

Anonymous said...

I ordered a book through amazon.com
Received slightly different book, i guess... Decided to check, what exactly I ordered. And what a surprise! No orders, according to amazon.com! I don't know, what to do... Thanks for the their numbers!

FiftyPenceR8 said...

Over an hour and a half on the phone to Amazon india and I got nowhere!

Time after time, Amazon UK insist on sending orders to me via Home Delivery Network (HDNL) who take 1-2 WEEKS! to deliver the order to my door. On the rare occasion that Amazon UK send an order to me via Royal Mail, it always arrives in a few days.

I placed a number of recent orders on consecutive days which were sent via Royal Mail and received in great time until today when I received a dispatch confirmation email advising that my most recent order had been sent via HDNL.

I immediately contacted Amazon to ensure that they send my order via Royal Mail instead of HDNL but they advised that it was too late to send the order via Royal Mail.

Amazon advised me to place the order again and that they will ensure it is sent via Royal Mail. I placed the order again then contacted Amazon to ensure it is sent via Royal Mail.

Amazon then responded to advise that they are unable to assign a specific carrier to an order and that the person I spoke to previously was mistaken. This is outrageous, there must be something who can amend the system to assign a specific carrier to an order!

Amazon are refunding me for the first order and have instructed HDNL to return the order to Amazon.

Fingers crossed my second order is not sent via HDNL. If it is, then I refuse to place any future orders with Amazon unless they can guarantee to send items to me via Royal Mail who have always been reliable. HDNL are useless!

Anonymous said...

why don't they have contact # info on their webpage? o.O?

Anonymous said...

Just in case anyone is checking, the 800-201-7575 number is currently operational.

Anonymous said...

thank you so much. was headed out for a 14 day hitch. damned kindle was locked up on Moby Dick. I know.... your number led me to a man who taught me how to unstop the little bugger. i leave without having to cram a bag with quickbooks. it means a lot.. thanks...dan

Anonymous said...

Thanks. That helps.

car care services said...

I really enjoy reading your post. really nice and useful blog for all us. thanks again!!!! :)

Larry Kanter said...

What you have done here is remarkable. Now if I could only get the numbers of every corporations customer service direct lines I think my life would be complete.

Bravo well, done!

Amazon said...

nice job...very useful for amazon customer..great idea

Anonymous said...

Amazon.com is a prime example of excellent customer service. Love doing business with Amazon! Landon Darr.

Anonymous said...

I can tell you from an Amazon merchants perspective, they treat us worse than customers! Category Managers don't answer phones or return calls or emails with complaints. New merchants upload incorrect information to the AZ website, order a product from another merchant based on that information then give that merchant bad feedback, when they had nothing to do with it. FYI the last vendor to start selling a common product on Amazon is the description, shipping weight, features, etc. that AZ shows on the website.

Show what I saying is if you order something from an AZ merchant and something is wrong it may not be the fault of the merchant you bought it from, but another seller altogether. Amazon no longer polices the listings of new merchants, and this alone is bad for customer and merchants.

Just my 2 cents!

SpamBl0g said...

Amazon customer "service" is still nearly non-existent, and still unreachable by telephone. As with all corporations, the larger they become, the less interested they are in establishing any contact with their customers (you) therefore the more difficult it becomes to get anything like customer service.

J. Martin said...

I run a Disney fan campaigned called Open Vault Disney. Our aim is to get un-released Disney films and shows on DVD,so when we heard about the "Generations Collection" of Disney DVD-on-Demand titles that Amazon was selling, we got excited about the possibilities.

One of our members, after calling Disney, was told that they had nothing to do with it, that it was all Amazon calling the shots on this one. So I personally tried to call Amazon, to find out if this was true, and if so, exactly what in the Disney Vault they had control over to release.

The first rep was a total jerk and hung up on me. The second one, while also mean, finally sent me over to the video department. The guy there was nicer, but said for some reason he couldn't help me and then gave me the jeff@amazon.com e-mail. After reading this and other things online about that e-mail, I think I got played.

So, does anyone here know what the better way is to find this info out from Amazon? I have a growing group of Disney campaigners to answer to and I don't want to let them down.

If you do, please e-mail me at milojthatch@gmail.com with that info. I do appreciate it.

kadie said...
This comment has been removed by the author.
Anonymous said...

I can't cancel my order and get my money back. My order sat in que unprocessed for five days and Amazon has my money. I want a refund!!!

Jean

Anonymous said...

Thanks for this information! Very helpful. I dug through the Amazon site & could not find any phone numbers.

Anonymous said...

Thank you for the access to these numbers. I needed to get my package to be signed for or picked up, so my expensive camera and case doesn't get stolen by one of our local youth. Problem is if it is shipped through UPS or maybe it was FedEx, it cannot be controlled. So do know that. I had no choice but to order online, as this camera is not available for local purchase. So I wonder what their policy is if a package is stolen. It is a definite possibility where I live and some of these shippers deliver early in the day, unlike the USPS. Again, I appreciate the numbers. I was disconnected with a busy tone on the first call and the second rep told me he had no customer ID to give, but he seemed to take action and said he would follow up. He was polite, a good start at least.

Anonymous said...

Please can I have a functioning number for Amazon from outside the US or Canada? All the ones you listed are not working. Thank you.

John Mendels(s)ohn said...

I just phoned them to report that they've been grossly underpaying me for one of my Kindle ebooks. I got passed from person to person to person to person, finally hearing a robot tell me that they're not open yet. You'd think one of the actual humans to whom I spoke might have had that information!

Anonymous said...

Looked up the phone number in case the internet went down & I needed to stop my autoshipments from Amazon.com

David Morton said...

Well, it is September 2011 and if they still have a phone number for Customer Service on their web site, I cannot find it. Your Info Page is still needed -- Thanks!

Dave Morton

Credit Card Processing said...

That is good to have Amazon number so it can be useful in the future.

Anonymous said...

Hi, I am so angry with Amazon.Com.They represent a Business named Ron's Hardware, which I purshaded a Brass Kick Plate for a door. Well , I recieved it only to realize it was the wrong size. So I sent the item back unopened and just the way it came.
When I e-mailed the seller to explain and asked to be credited the amount that I paid. I was told that because I sent it back without their permission and it was illegal to use their Fedex #to return the item. I never heard that is illrgal to send back a package to were it came from using the information that is printed on the the package that says where it came from.I would not be refunded back the amount that was charged to my credit card. $3.00 back is all I would be refundedI ask them if they would contact the warehouse to see if they recieved the item I sent back. I was told by a Customer Service rep. that they would were not able to contact the warehouse to find out this information. What kind of business does buisness with another that they can't get information on a product that they ship out from the warehouse that carries the item's that they advertise on Amazon. com.
Ron's hardware didn't even ask if I would like to have another Kick Plate to replace the one I sent back. To me I just got Ripped Off from Ron's Hardware and Amazon.
If you have information you can pass on to me were to go to report how I have been treated as a customer please let me know . I want my money back !

Anonymous said...

Okay I have been trying to purchase a Kindle fire from numerous like 20 Wal mart stores in Pennsylvania near Pittsburgh Pa and surrounding wal marts, and not one of these 20 stores have any kindle fires which totally amazes me that amazon cannot keep them in stock at wal mart?? What is going on here that they keep telling me that the kindle fire is back order or not coming in.????
I needed to voice this opinion so amazon can get on top of this problem with wal mart because you guys are loosing alot and I mean alot of sales on kindle fires.

I have called for the last ten days 20 wal mart stores. This is unbelievable. I have gift cards for wal mart so that is why I am buying it there!

Thank you helengajda@yahoo.com

Tamika Matthews said...

I had a pending charge for a order I had cancelled and did not have Amazon phone... I found this page and got their phone number and was able to call and get assistance in a matter of minutes. Thank you

Anonymous said...

I was looking for specific toys for a friends baby shower that I have not been able to locate anywhere else, so I thought I would try Amazon. I was so excited that they had a ton of the Hungry Caterpillar toys for babies!! So after spending several days narrowing down my order so my husband doesn't flip out (LOL) I go and place my order! Before I hit complete my order, it stated my items would arrive between March 16-March 21. AFTER I hit complete my order, it now states that my order will arrive between March 21-March 28! That's a BIG difference for a matter of a minute!! I feel they want us to go back in and edit our order and pay for the more expensive shipping versus the free shipping!!


Not happy in shipping!!

BklynDoll said...

Hi. I was unable to find the Amazon number on their website. Thank you so much for this blog.

lasershipexposed said...

Dear Jeff, I am writing this email to expose one of your logistics partners: Lasership and their abuse of Independent Contractors and Hourly employees.

First of all, I do not know if this email will ever reach you, I want to send you this email to make you aware of the poor management and unfair treatment of Independent contractors at Lasership.

I feel so strongly about the issue that I created a social media connection to expose Lasership to the world. I believe that Amazon is a top notch operation, your strong commitment to service is deeply felt as a customer. I know I can rely on Amazon to deliver my products on time and safely. However, this mission is not shared among Lasership management. Their main priority is to cut cost at any expense. Hiring Independent Contractors to deliver Amazon products is a big mistake, drivers are neither trained nor compensated fairly for the work they do, Lasership rakes in the profits.

Hiring Independent contractors may be cost effective for Amazon but may not be the solution. It take advantage of Tax loophole where Lasership is clearly taking advantage of to avoid paying their fair share of employment taxes. Secondly, having untrained and unprofessional drivers deliver amazon producst in their own cars is not the solution neither, just look at consumer reviews online.

Lastly, Lasership will soon be exposed for abusing their hourly warehouse employees and Independent Contractors, do you really want to associate Amazon with it?

I do not thing that Amazon will succeed in the Northeast if they do not stop their affiliation with Lasership. Looking forwards to hearing from you.

More here: http://lasershipexposed.wordpress.com

Anonymous said...

The reason why Amazon don't display there number on the website is because they want customers to contact them via the Contact Us button. This way they can click a button and get called automatically. The account is verified automatically and the agent at Amazon Customer Service is displayed a screen pop which has all the customers details as well as a summary of the problem. This in turn reduces customer effort and provides a better and smoother service for the customer. Amazon is constantly voted as the company with the best Customer Service in the world. They truly are a customer focused company.

Anonymous said...

Thank you so much for sharing this information!!

Mater Fallon said...

I never had any issues with Amazon as far as buying goes, so I decided to give selling a shot. It was a disaster from the beginning. Getting the support phone numbers and emails wasn’t the issue; it was the service that needs an overhaul. I ended up canceling my account and switched over to a merchant account. www.merchantinc.com gives you similar credit card abilities without the problems that you run into with companies like Paypal or Amazon.

Mark Barnet said...

I'm looking for a way to contact Amazon.COM because their #%& site is down and has been all day. I just get a generic Apache 2.0 message stating that the site is being maintained. It doesn't look like Amazon IT staff bothered to read their Apache documentation to override the generic web page when they are working on the site, nor does it look like they care about their customers enough to provide access to them when they are down.

Too bad. Money they lose.

Anonymous said...

Amazon's customer service is great in my opinion just very hadr to find the numbers on the amazon.com site however my issues were solved in a timely matter the customer service were very pleasant and helpful and the overall process was way easier then I first believed it would be.

Anonymous said...

Thank you very much for your post. I had not been able to find the number to call and today I called the number you had posted for Amazon Customer Service and I got my Kindle Fire replaced. It was the last day of the warranty of it, so thanks again.

Anonymous said...

I oredered an item over a month ago and have nor received it. I tried to give the retailer another chance to resend the item and it still hasnt come in. I have oreder 4 other items from different companies and I received all but one (and thats cause it is coming from china). I shouldnt have waited this long. I went on the Amazon website to get the number to speak with someone and I sopent 20 minutes trying to find it

Amazon India said...

I have shopped from Amazon India couple of times but the service was not good. Once the delivery guy didnt wanted to come to house to deliver the order, instead he called me to their office. I rather prefer other Indian sites like Flipkart and snapdeal.

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